Frequently asked questions
Everything you need to know before entrusting your transport to us.
General
The basics of our service and our geographic coverage.
We operate in Paris and the Île-de-France region, with regular journeys to Cannes, Monaco and along France's main routes. For international needs, we coordinate with our trusted partners across Europe and beyond.
Yes. Since our founding in 2010, we've guaranteed continuous availability, seven days a week. One call, one message — we answer, even at 3am.
We handle requests within the hour. For emergencies, expect a few minutes. That's our commitment: uncompromising responsiveness.
Yes, we handle travel across Europe and beyond via a network of vetted partners. Every assignment meets our quality standards, even far from Paris.
Everything you need to know to organise your journey with peace of mind.
What's the minimum notice?
Ideally 48 hours for standard journeys. For emergencies, we adapt — call us directly and we'll find a solution.
Can't find your answer?
Our team is ready to answer any specific question.